I guess we all know the theory, but it's so difficult to put it into practice, right, Dan? I mean, my fingers were literally itching me to type a response back. I believe that even when you try to reply with kindness, you're not going to get kindness from these people who deliberately seek to pour their poison on others. I prefer to go on your suggested option, not reply, make them find someone else. But even that is hard to do :)